OUR POLICY
Booking Services
Booking a fitting at TWIN STITCH ensures a perfect fit for your special occasion. To ensure availability, we recommend booking 3-6 months in advance. If you need it sooner, please email us at TwinStitch2@gmail.com before placing order to see if we can
accommodate your request. Extra fees will be added
Please make sure to communicate any fit issues prior to taking your dress home,as taking it home indicates you are happy with the fit and no further alterations are necessary. Thank you for trusting TWIN STITCH for your fashion needs.
Cancelled or Postponed Events
At TWIN STITCH, we know that life can be unpredictable and events can be cancelled or post poned. Please understand that if your event has been affected, you are still responsible for the full total of your dress and the balance will still be due by the original date provided. We understand that this may be a challenging time, and we are here to support you in any way we can. Please contact us if you have any questions or concerns. Thank you for choosing TWIN STITCH for your fashion needs.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Cash
SHIPPING & RETURNS
Shipping Policy
We know that receiving your fashion order in a timely manner is of utmost importance. At TWIN STITCH, we offer fast and reliable shipping for all our products. After consultation, communication for shipping and order pick up will be through email.
We take pride in our high-quality products, and our production time is typically 3 to 7 weeks. Once your order is shipped, we will send a confirmation email that includes the tracking number. Please don't hesitate to contact us if you have any questions regarding shipping or product delivery.
Return & Exchange Policy
Please note that because all of our items are custom made, we are unable to accept returns or exchanges. All orders placed on Twin Stitch are final. Our team works hard to provide you with the highest quality clothing, and we stand behind our products. If you have any questions or concerns about your order, please do not hesitate to contact us.